Gardeners Neasden Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Neasden provides gardening and related services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that books or receives services from Gardeners Neasden.

Services means gardening, garden maintenance, lawn care, hedge trimming, planting, clearance, green waste removal, and any other services provided by Gardeners Neasden as agreed with the Client.

Agreement means the contract between Gardeners Neasden and the Client comprising these Terms and Conditions together with the service description, quotation and any agreed variations confirmed in writing.

2. Scope of Services

Gardeners Neasden provides general gardening and grounds maintenance services within its operational service area. The exact scope of work for each visit or project will be agreed with the Client in advance, either verbally or in writing, and may include, as appropriate:

Routine garden maintenance, including mowing, edging, weeding, pruning and basic tidy-ups.

Seasonal gardening tasks, such as leaf clearance, mulching and planting.

Garden clearance and green waste removal, subject to waste regulations.

Small landscaping and improvement works, where agreed in advance.

The Services do not include specialist tree surgery, electrical work, structural landscaping or construction unless expressly agreed in writing and may be subject to additional terms, planning rules or safety requirements.

3. Booking Process

Bookings for Services can be made by contacting Gardeners Neasden and providing details of the property, required work and preferred dates. A booking is only considered confirmed when Gardeners Neasden has accepted the request and provided confirmation of the scheduled service date and, where relevant, a quotation.

Gardeners Neasden reserves the right to refuse or cancel any booking where the requested Services are not suitable, where access is not reasonably available or safe, or where the Client has previously failed to comply with these Terms and Conditions.

For larger jobs or ongoing maintenance contracts, Gardeners Neasden may provide a written quotation or service plan. Acceptance of such quotation or plan, whether by signature, verbal confirmation or continued use of the Services, constitutes acceptance of these Terms and Conditions.

4. Access to Property and Client Responsibilities

The Client must ensure that Gardeners Neasden has safe and reasonable access to the garden or outdoor areas where Services are to be provided at the agreed dates and times. Gates, side passages, and access routes should be unlocked or keys made available by prior arrangement. Any access instructions must be clear and lawful.

The Client is responsible for:

Ensuring that pets and children are kept away from the working area for safety reasons.

Informing Gardeners Neasden of any known hazards, such as uneven surfaces, hidden ponds, sharp objects, or underground services and cables.

Ensuring that any outdoor power sockets, water supplies or facilities to be used for the Services are in a safe, working condition.

Gardeners Neasden reserves the right to refuse or suspend work if the working conditions are unsafe, access is denied, or the Client fails to comply with these responsibilities. In such cases, a call-out or cancellation charge may apply.

5. Estimates, Quotations and Pricing

Any estimate or quotation provided by Gardeners Neasden is based on the information supplied by the Client and an assessment of the property, which may be carried out in person or remotely. Quotations are normally valid for a limited period, which will be stated at the time they are issued, after which they may be subject to review.

Pricing may be calculated on an hourly rate, a fixed price per visit, or a fixed price for a defined project. Where Services are charged hourly, there is usually a minimum charge per visit. Gardeners Neasden will advise the Client of the applicable pricing structure before work begins.

If, during the performance of the Services, it becomes apparent that additional work is necessary due to unforeseen conditions or inaccurate information, Gardeners Neasden will seek the Client's approval for any significant changes in scope or cost before proceeding.

6. Payments and Invoicing

Payment terms will be communicated at the time of booking or within the quotation. Unless otherwise agreed, payment for one-off visits is due on completion of the work, and payment for regular maintenance may be due in advance or on a periodic basis.

Gardeners Neasden may accept various payment methods, such as bank transfer or card payments, subject to availability and confirmation at the time of booking. Cash payments may only be accepted if explicitly agreed and must be accompanied by an invoice or receipt.

Invoices will set out the Services provided, dates of attendance and the total amount payable. The Client must notify Gardeners Neasden promptly of any queries or disputes relating to an invoice, and in any event within seven days of the invoice date.

If payment is not received by the due date, Gardeners Neasden reserves the right to suspend further Services and to charge interest and reasonable administration costs for late payment, in accordance with applicable law. Title to any materials supplied will not pass to the Client until full payment has been received.

7. Cancellations, Rescheduling and No-Show Policy

The Client may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed, at least 24 hours' notice prior to the scheduled visit is required to avoid a cancellation fee.

If the Client cancels or reschedules with less than the required notice, Gardeners Neasden may charge a cancellation fee, which may be up to the full amount of the booked visit or a proportion of the quoted price, depending on the nature of the Services and any costs already incurred.

If the Client is not present at the property when attendance is required and has not provided suitable access arrangements, this may be treated as a late cancellation or no-show, and a call-out fee or full visit charge may apply.

Gardeners Neasden will use reasonable efforts to attend on the agreed dates and times but reserves the right to cancel or reschedule appointments due to adverse weather, staff illness, vehicle breakdown, unsafe conditions or other circumstances beyond its reasonable control. In such cases, Gardeners Neasden will seek to offer an alternative date and time as soon as practicable, and no cancellation fee will be charged.

8. Garden Waste and Environmental Regulations

Gardeners Neasden aims to carry out Services in a manner that complies with relevant environmental and waste regulations. Green waste includes grass cuttings, leaves, small branches and non-contaminated plant material. Other materials such as soil, rubble, timber, plastics or hazardous waste may not be included in standard green waste removal and may be subject to separate charges or specialist disposal.

The Client may choose whether to retain green waste on site, for example in compost heaps or garden waste bins, or to request removal. Where removal is requested, Gardeners Neasden will explain any additional costs in advance. Large quantities of waste or specialist disposal will usually require a separate quotation.

The Client agrees not to request or permit the unlawful disposal of any waste, including burning in contravention of local rules or dumping in unauthorised locations. Gardeners Neasden reserves the right to refuse to handle or remove waste that is contaminated, hazardous or not reasonably associated with normal gardening activities.

9. Use of Materials, Plants and Products

Where Gardeners Neasden supplies plants, materials, soil improvers, mulches, fertilisers, pesticides or other products, it will take reasonable care to select suitable items of satisfactory quality. However, living plants are subject to natural variation and external conditions, and no guarantee can be given that they will thrive, unless otherwise expressly agreed in writing under a specific maintenance or replacement scheme.

Any advice given regarding plant selection, positioning, maintenance or aftercare is provided in good faith based on general horticultural knowledge and the information available at the time. The Client remains responsible for ongoing watering, feeding, and care unless an ongoing maintenance service is separately agreed.

10. Liability and Insurance

Gardeners Neasden will exercise reasonable skill and care in providing the Services and will take sensible precautions to avoid damage to property and possessions. The Client must promptly notify Gardeners Neasden of any damage or issues caused by the Services, and in any event within 48 hours of the visit, so that the matter can be investigated.

Gardeners Neasden holds appropriate insurance cover in line with its activities, subject to policy terms and conditions. Liability for any loss or damage arising out of or in connection with the Services is limited, to the maximum extent permitted by law, to the total price paid or payable by the Client for the specific visit or project during which the incident occurred.

Gardeners Neasden does not exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Gardeners Neasden will not be liable for:

Any indirect, consequential or economic loss, including loss of enjoyment, loss of profit or business interruption.

Damage arising from defective or unsafe pre-existing structures, surfaces or installations.

Issues caused by extreme weather, pests, diseases or other events beyond its reasonable control.

Damage to items left in the garden area that could reasonably have been moved or protected by the Client prior to the visit.

11. Health and Safety

Gardeners Neasden follows reasonable health and safety practices when working at Client properties, including the use of appropriate tools, machinery and protective equipment.

The Client agrees not to request or insist upon any activity that would contravene health and safety standards, such as unsafe ladder use, operating machinery in dangerous conditions, or working in areas that are clearly hazardous. Gardeners Neasden may refuse any work that presents unacceptable risk.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with Gardeners Neasden as soon as possible. Gardeners Neasden will seek to investigate and, where appropriate, rectify any reasonable concerns. This may involve revisiting the property to assess the work carried out.

Both parties agree to act in good faith to resolve disputes promptly and amicably wherever possible. Nothing in this section affects the Client's statutory rights.

13. Variations to the Terms

Gardeners Neasden may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking. Continued use of the Services after any changes take effect will constitute acceptance of the updated terms.

14. Privacy and Personal Data

In the course of providing the Services, Gardeners Neasden may collect and store basic personal information about Clients, such as names, addresses and service details. This information is used solely for the purposes of managing bookings, providing Services, handling payments and complying with legal obligations.

Gardeners Neasden will take reasonable steps to keep personal data secure and will not sell or share such data with third parties for marketing purposes without consent, except where required by law or necessary to provide the Services, such as engaging subcontractors or payment processors.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability and Entire Agreement

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

These Terms and Conditions, together with any quotation, service plan and written variations agreed between Gardeners Neasden and the Client, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings.

17. Contact and Notices

Any notices or important communications under this Agreement may be given verbally in the first instance and, where appropriate, confirmed in writing by post or other mutually agreed means. It is the Client's responsibility to ensure that their contact details are accurate and kept up to date so that appointment changes, invoices and other information can be received.

By booking and using the Services of Gardeners Neasden, the Client confirms that they have read, understood and agree to these Terms and Conditions.